Important Holiday Shipping Details.
Retail Customers UK and International.
UK Retail orders placed up to 12PM on Friday 22nd December should be shipped on that day. If there are any issues with your order,
Retail orders placed after 12PM on Friday 22nd December will not be processed until Tuesday 2nd January 2018 and will be shipped in date order.
Our website will remain open as usual so you can place your orders at any time during the holiday period.
For International 'Last Posting' dates, please check the table below.
Trade Orders and Christmas Break 2017 - Start Preparing.
We would like to give our valued Trade Customers lots of warning of our up and coming Christmas Break.
Many thanks for your continuing support during 2017, from John, Bethany, and the FlavourArt UK Team
We aim to process orders received by 12pm on the same working day (this is not guaranteed but is our aim), but please bear in mind the time difference if you live outside the UK. Some orders are shipped with Tracking Numbers and require a signature on delivery. This helps to ensure you receive your order and that a responsible adult signs for it. Some postal services share their Tracking Facility, for example, in the US it is possible to track your order on www.usps.com using the Tracking Number we send you. USPS is not always the fastest service for delivery and updating but they try their best! National Postal Services in a range of other countries also offer a Tracking service.
We are required by law to charge VAT on all UK and EU postage prices because we are VAT registered and trading as a UK business.
DPD Service - this is not guaranteed Next Day and they do not deliver on Saturdays.
If you order before 12:00pm Mon-Fri - £7.00 for to up 27KG
* DPD service is only for UK Mainland. For customers outside of the UK Mainland if you choose DPD please note your order may arrive with a different provider.
Royal Mail rules state that we cannot file a claim for loss unless at least 20 working days (for items posted to Europe) or 25 working days (for items to the rest of the world) have passed from the due delivery date. To file a claim, the item must be shipped using the Tracked & Insured option at checkout.
We use Royal Mail for most UK and International deliveries.
Zone Rates UK from £1.20, EU from £10.50 Insured, Rest of World from £10.50 Insured.
Next Day UK delivery is available on all orders where the following criteria have been met:
* The order is placed before the 12pm cut off time.
* All items on the order are in stock and available for delivery.
* Cleared funds have been received in full for the order total.
* Delivery is to a UK mainland address, * post code restrictions might apply.
* Applies to next working day, excludes bank holidays and Sundays.
* Some Postcodes in Scotland might not covered by Royal Mail Next Day service.
Click here for Royal Mail Next Day Coverage
Please see our Terms and Conditions for full details regarding lost mail etc.