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Important Holiday Shipping Details.

Retail Customers UK and International.

UK Retail orders placed up to 12PM on Friday 22nd December should be shipped on that day. If there are any issues with your order,
we will telephone you, so please make sure you have entered a telephone number.

Retail orders placed after 12PM on Friday 22nd December will not be processed until Tuesday 2nd January 2018 and will be shipped in date order.

Our website will remain open as usual so you can place your orders at any time during the holiday period.

For International 'Last Posting' dates, please check the table below.

International tracking signature services 2017.

Last Posting Day Countries
Sat 16 Dec Belgium, France, Ireland, Luxembourg
Fri 15 Dec Austria, Denmark, Iceland, Netherlands,
Norway, Portugal, Slovakia, Spain,
Switzerland
Thur 14 Dec Canada, Finland, Sweden, USA
Wed 13 Dec Czech Republic, Germany, Italy, Poland
Sat 9 Dec Greece, Turkey, Australia, New Zealand
Thur 7 Dec Caribbean, Central and South America
Wed 6 Dec Cyprus, Malta, Asia, Far East, Eastern Europe
(except Poland, Czech Republic and Slovakia)
Sat 2 Dec Africa, Middle East

 

Trade Orders and Christmas Break 2017 - Start Preparing.

We would like to give our valued Trade Customers lots of warning of our up and coming Christmas Break.
We will not be shipping Trade Orders between Thursday 21st December 2017 and Monday 1st January 2018 INCLUSIVE.
We will return for business as usual Tuesday 2nd January 2018.
Orders during the holiday period can be made online as usual, but they will not be processed until 2nd January 2018.  We hope not to have too much of a delay on orders during this holiday break and will process orders on a first in first out basis, but please be prepared for a possible short delay.
We are sending this information out now to help you prepare for what stock you may need during and before this period.  Whilst we try to have all the stock required here in the UK, this year has again seen a spike in new trends and flavours, so we are constantly updating our minimum hold stock for the majority of flavours.  If you think you are going to require something unusual or are planning a special January launch/sale, please prepare and check stocks with enough time for us to give you the best possible service.
If you would like to discuss any extra large stock you may be requiring or wish to give us warning of any large future orders over the next month do not hesitate to call or email info@flavourart.co.uk

Many thanks for your continuing support during 2017, from John, Bethany, and the FlavourArt UK Team

 

We aim to process orders received by 12pm on the same working day (this is not guaranteed but is our aim), but please bear in mind the time difference if you live outside the UK. Some orders are shipped with Tracking Numbers and require a signature on delivery. This helps to ensure you receive your order and that a responsible adult signs for it. Some postal services share their Tracking Facility, for example, in the US it is possible to track your order on www.usps.com using the Tracking Number we send you. USPS is not always the fastest service for delivery and updating but they try their best! National Postal Services in a range of other countries also offer a Tracking service.


We have implemented a cost-by-weight system to try and make the prices fairer, especially for small orders. The UK postage rate now starts at just £1.22. We can usually send smaller orders containing 10ml bottles at the Large Letter rate, but anything bigger means it has to go at the Small Packet rate which is substantially higher. 30ml bottles are too big in diameter to be classed as a 'large letter', so the price for those is £4.05 including VAT, the small packet rate. Empty bottles are sent at the Small Packet rate but we have added an extra 2 bottles when buying  the10ml option.  Orders over £60.00 or containing high strength Eliquid will normally be sent by Signed For Delivery at no extra charge.

We are required by law to charge VAT on all UK and EU postage prices because we are VAT registered and trading as a UK business.


Postage charges should be shown in your basket and at checkout so you know the cost in advance.
If you have any queries please email us.
If you are interested in bulk purchases please submit an enquiry via our Trade Page.
Please click the following link to view a copy of the Royal Mail Price Guide and you will see the latest costs.

DPD Service - this is not guaranteed Next Day and they do not deliver on Saturdays.  

If you order before 12:00pm Mon-Fri - £7.00 for to up 27KG

* DPD service is only for UK Mainland.  For customers outside of the UK Mainland if you choose DPD please note your order may arrive with a different provider.

If you are outside the UK, we use the 'Europe With Tracking & Insurance' or 'Outside Europe With Tracking & Insurance' options, otherwise we could not be held responsible for uninsured lost mail.

Royal Mail rules state that we cannot file a claim for loss unless at least 20 working days (for items posted to Europe) or 25 working days (for items to the rest of the world) have passed from the due delivery date. To file a claim, the item must be shipped using the Tracked & Insured option at checkout.

We use Royal Mail for most UK and International deliveries.

Zone Rates UK from £1.20, EU from £10.50 Insured, Rest of World from £10.50 Insured.



Next Day UK delivery is available on all orders where the following criteria have been met:

* The order is placed before the 12pm cut off time.
* All items on the order are in stock and available for delivery.
* Cleared funds have been received in full for the order total.
* Delivery is to a UK mainland address, * post code restrictions might apply.
* Applies to next working day, excludes bank holidays and Sundays.

* Some Postcodes in Scotland might not covered by Royal Mail Next Day service.

Click here for Royal Mail Next Day Coverage
 
Please see our Terms and Conditions for full details regarding lost mail etc.
 
FlavourArt UK