Terms and Conditions
2. Information on the Website
Whilst every effort is made to update the information contained on this website, neither the Website Owner nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, research information, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) ("information") and shall not be bound in any manner by any information contained on the website. The Website Owner reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. No information shall be construed as advice and information is offered for information purposes only and is not intended for trading purposes. You and your company rely on the information contained on this website at your own risk. This website should not be used as a replacement for advice from a medical professional. If you find an error or omission at this site, please let us know.
It is your obligation to enter the correct delivery address at the time of ordering. If you enter the wrong address, we are not obliged to resend the order to the correct address at our expense. The delivery address cannot be changed once the order has been shipped.
Once you have placed an order, if we are unable to ship any part of it, we may at our sole discretion, either send you part of the order that is in stock or remove item(s) from the order.
All deliveries are estimated dates only and not guaranteed.
We are required by law to charge VAT on all UK and EU postage prices because we are VAT registered and trading as a UK business.
Our current delivery charges are as follows and are subject to change at any time:
3.1.1 Within the U.K
We charge a minimum of £1.20 for UK delivery, This increases with weight/size of order. We aim to ship the majority of orders either on the same day or the following day. A signature might be required on receipt of your item(s).
Delivery options and costs will be shown in your basket when you add products and will increase in accordance with the weight thresholds. The cost shown is inclusive of VAT for UK and EU customers/addresses.
DPD Service - this is not guaranteed Next Day and they do not deliver on Saturdays.
If you order before 12:00pm Mon-Fri
£7.00 for to up 27KG
* DPD service is only for UK Mainland. For customers outside of the UK Mainland if you choose DPD please note your order may arrive with a different provider.
*DPD is not guaranteed Next Day and do not delivery Saturdays.
It is your responsibility to contact That's Nice Limited by email or phone to advise us of your intention to cancel within 14 days of receipt of them. After this date, it falls solely within the discretion of That's Nice Limited as to whether a refund, return or exchange will be accepted. Once notified, all unused items should be received at That's Nice Limited within 14 days from the date of notification for this condition to apply. We highly recommend that items are returned via a Recorded Delivery service as we do not accept responsibility for items lost in the post. It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit.
You must return items to That's Nice Limited by using the returns and exchanges procedure, ie contact us by email or telephone as below;
Email: firstname.lastname@example.org Telephone 01254 674561
We cannot accept any liquid for return unless it is unused and with the tamper-evident seal intact.
Personalised items such as liquid blended to the customer's own requirements might only receive a partial refund.
Return of faulty or damaged items:
Faulty or damaged items will be accepted up to the manufacturer's warranty terms. This does not affect your statutory rights.
If you refuse delivery due to an item being damaged, you should refuse delivery and notify That's Nice Limited of this within 3 days. If you are unaware of the damage in transit, the 3 day period still applies, however, once this has expired, any return is solely within That's Nice Limited's discretion.
It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit.
Once we receive the returned items at our warehouse, you should allow a further 14 days for a replacement to be sent.
If an item is found to be faulty, the cost of returning the item will be refunded. The cost of the initial return must be borne by you.
Orders cancelled under the 14 day Consumer Contract regulations will be entitled to a full refund of the purchase price but not including the postage charge selected at checkout. The cost of returning the item/items in good condition will be borne by you.
If you are not available to receive your items and they are returned to us we will charge £10 (or 10% if the order is over £100) restocking fee if you decide not to have the items re-delivered.
Any refunds due back to you under conditions 3.1 -3.2, will be refunded via the same means as when the order was placed and by no other methods. If you used a debit or credit card to pay, any refund will also be to the card.
The trade marks, names, logos and service marks (collectively "trade marks") displayed on this website are registered and unregistered trade marks of the Website Owner, suppliers, manufacturers and partners of the owner. Nothing contained on this website should be construed as granting any licence or right to use any trade mark without the prior written permission of the Website Owner.
5. External Links
External links may be provided for your convenience, but they are beyond the control of the Website Owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you must refer to that external websites terms and conditions of use. No hypertext links shall be created from any website controlled by you or otherwise to this website without the express prior written permission of the Website Owner. Please contact us if you would like to link to this website or would like to request a link to your website.
6. Public Forums and User Submissions
The Website Owner is not responsible for any material submitted to the public areas by you, which include bulletin boards, hosted pages, chat rooms, or any other public area found on the website. Any material (whether submitted by you or any other user) is not endorsed, reviewed or approved by the Website Owner. The Website Owner reserves the right to remove any material submitted or posted by you in the public areas, without notice to you, if it becomes aware and determines, in its sole and absolute discretion that you are or there is the likelihood that you may, including but not limited to -
6.1 defame, abuse, harass, stalk, threaten or otherwise violate the rights of other users or any third parties;
6.2 publish, post, distribute or disseminate any defamatory, obscene, indecent or unlawful material or information;
6.3 post or upload files that contain viruses, corrupted files or any other similar software or programmes that may damage the operation of the Website Owner's and/or a third party's computer system and/or network;
6.4 violate any copyright, trade mark, other applicable Great Britain or international laws or intellectual property rights of the Website Owner or any other third party;
6.5 submit contents containing marketing or promotional material which is intended to solicit business.
7. Specific Use
You further agree not to use the website to send or post any message or material that is unlawful, harassing, defamatory, abusive, indecent, threatening, harmful, vulgar, obscene, sexually orientated, racially offensive, profane, pornographic or violates any applicable law and you hereby indemnify the Website Owner against any loss, liability, damage or expense of whatever nature which the Website Owner or any third party may suffer which is caused by or attributable to, whether directly or indirectly, your use of the website to send or post any such message or material.
The Website Owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website, the information contained on the website, your or your company's personal information or material and information transmitted over our system.
9. Disclaimer of Liability.
The Website Owner and its directors, shareholders and associated persons shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company's personal information or material and information transmitted over our system. In particular, neither the Website Owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.
10. Use of the Website.
The Website Owner does not make any warranty or representation that information on the website is appropriate for use in any jurisdiction (other than Great Britain). By accessing the website, you warrant and represent to the Website Owner that you are legally entitled to do so and to make use of information made available via the website.
11.1 Entire Agreement.
These website terms and conditions constitute the sole record of the agreement between you and the Website Owner in relation to your use of the website. Neither you nor the Website Owner shall be bound by any express tacit or implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated these website terms and conditions supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and the Website Owner in respect of your use of the website. In the unlikely event that an incorrect price is shown on our website, we reserve the right to abstain from fulfilling the order at that price. You will of course be notified, and at which point you will be informed of the correct price, and given the choice to proceed with the order. You agree that your order is an offer to buy the Products under these Sales Terms. All orders must then be accepted by us. We may choose not to accept abnormal orders and orders which are not placed in good faith. After having received your order, we will send you an order confirmation email with your order number and details of the items you have ordered. Please note that the Order confirmation email is not an acceptance of your order. Acceptance of your order and the formation of the contract of sale between FlavourArt UK and you and will not take place unless and until you have received an email confirmation of your order being despatched. Please note that FlavourArt UK reserves the right to cancel your order at any time before you receive your ordered items.
The Website Owner may at any time modify any relevant terms and conditions, policies or notices. You acknowledge that by visiting the website from time to time, you shall become bound to the current version of the relevant terms and conditions (the "current version") and, unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the then current version each time you visit the website.
Where any conflict or contradiction appears between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.
No indulgence or extension of time which either you or the Website Owner may grant to the other will constitute a waiver of or, whether by estoppel or otherwise, limit any of the existing or future rights of the grantor in terms hereof, save in the event or to the extent that the grantor has signed a written document expressly waiving or limiting such rights.
The Website Owner shall be entitled to cede, assign and delegate all or any of its rights and obligations in terms of any relevant terms and conditions, policies and notices to any third party.
All provisions of any relevant terms and conditions, policies and notices are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other. Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to voidness, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as pro non scripto and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect. Please contact us if you require clarification on any of the terms in this statement.
11.7 Applicable laws.
Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of Great Britain without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the High Court of Great Britain in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.
11.8 Accessing the Site
We cannot guarantee that the Site will operate continuously or without interruptions or be error-free. You must not attempt to interfere with the proper working of the Site and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt the Site or any computer system, server, router or any other internet-connected device. We cannot and do not guarantee or warrant that any content of the Site will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the safety and reliability of data input and output. We do not accept liability for any losses or claims arising from any inability to access the Site or any failure to complete a transaction.
11.9 Using the Site
This Site is for personal and non-commercial use. You must not use any materials contained in the Site except to the extent necessary for your own personal use. In using the Site and information available from the Site, you agree that you will not:
(a) Post, disseminate or transmit unauthorised advertisements or promotional materials, chain letters, junk mail or any other type of unsolicited mass email to people or entities who have not agreed to be part of such mailings.
(b) Omit, delete, forge or misrepresent transmission information, including headers, return mailing and Internet protocol addresses or otherwise manipulate identifiers to disguise the origin of any content.
(c) Impersonate any person or entity, or fail to state or otherwise misrepresent an affiliation with any person or entity.
(d) Engage in any activities in order to withhold or cloak identity or contact information.
(e) Send harassing and/or threatening messages to others.
(f) Engage in "flooding" - i.e flooding and mail bombing (sending large amounts of email repeatedly to the same email address).
(g) Use the information available on the Site for any illegal, immoral or anti-social purpose, in violation of any applicable laws or regulations or in a manner which is or may be damaging to Our name or reputation.
(h) Publish or download web pages or content, images, descriptions or text.
(i) Electronically stalk or otherwise electronically harass another.
(j) Engage in any Internet activities that would violate the personal privacy rights of others, including but not limited to, collecting and distributing information about Internet users without their permission.
(k) Engage in any activities with relation to reverse engineering of the website, including data structures, descriptions, images or any material contained on the site.
12. Pricing & purchasing.
RRP is an abbreviation of Recommended Retail Price. RRP prices might sometimes be displayed to highlight normal high street prices. We endeavour to manually check RRP prices periodically but cannot guarantee they are 100% accurate in all cases. Please ensure you have checked the sale and RRP prices for yourself before purchasing items from our website. The sale of products from this website is subject to availability. Your order for a product is an offer to purchase and That's Nice Limited retains the discretion to refuse your order. No contract of sale is deemed to have taken place until That's Nice Limited has dispatched your order. Discount codes are offered from time to time to Retail customers on the website. Only one discount can be applied at any one time on any order. Trade products are excluded as their prices are already discounted. Payment is due before goods are despatched unless a credit account has been authorised by That's Nice Limited in which case payment is due 14 days from date of invoicing. All payments are in GBP (Sterling). That's Nice Limited reserves the right to withhold supplies and to suspend any further deliveries in the event that payment is overdue. We accept payment from the major credit and debit cards.
14. Data Protection
Our policy is that we will not pass on any customer details we collect to any third party without your permission.
The descriptions and pictures on the website are a guide to the style and look of our products. We try to make them as accurate as possible but cannot be held responsible for minor differences.
16. Hardware Warranty
16.1 All hardware comes with a 28 day parts warranty, unless stated otherwise in the individual product listings or manual, this does not cover any atomizer heads, wire or wicking material. We are not responsible for any damage through improper use or coil builds. It is the user’s responsibility to ensure they have significant knowledge of coil resistances. Mains chargers and USB leads have a 12-month warranty, which covers the component parts; this does not cover damaged wiring or improper use.
16.2 You should be aware that our electronic cigarette atomizers and batteries, although made to the highest quality, may fail or degrade over a period of time. An electronic cigarette atomizer's expected lifespan is around 7-14 days depending on usage and an electronic cigarette battery's expected lifespan is 2-3 months. This is not a guarantee that you will ‘like’ the Electronic Cigarette, simply that it will function as described within the specified timeframe.
16.3 All replacement atomizer heads are sold as a single use disposable items and are covered by our DOA (dead on arrival) warranty. This means, that from date of receipt the buyer has 48 hours to ensure the goods are in good working order and report any faults.
16.4 Any replacement parts are warranted from the date of delivery of the original order.
16.5 The warranty in clause 16.1 to 16.4 does not apply to any defect in the Products arising from:
(a) fair wear and tear;
(b) wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;
(c) failure by you to operate or use the Products in accordance with the user instructions;
(d) failure by you to carry normal maintenance of the Products including regular cleaning of components and connectors;
(e) any alteration or repair by you or by a third party who is not one of our authorised repairers; or
(f) any specification provided by you.
16.6 This warranty is in addition to, and does not affect, your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
We are committed to protecting your privacy. All information given at the time of ordering to the point of payment is collected by That's Nice Limited. This information is collected lawfully and in accordance with GDPR and the Which? Web Trader Code of Practice. The data is used to fulfill your order and for marketing campaigns. We use technology such as cookies to improve our services to customers. We do not pass your information to any third parties without your permission. Our payment provider, collects your payment information. We do not send random marketing emails to personal email addresses (spam).
What Data We Store
When a customer signs up for an account, no matter whether they're purchasing or not, our e-commerce system (Bluepark Solutions) will store the details they have provided within a User Manager section. If the account is created by our staff, the minimum amount of data this can contain is the customer's email address, password (which is encrypted), the date they registered and the date they last visited. If the customer created the account themselves, then it will also contain the IP address and Host Name they used the last time they logged in. If the customer types in further information, such as their address and telephone number, this will also be stored on their account.
Customer accounts can be deleted at any point, so we have included a 'Right to be Forgotten' page that contains a form to allow customers to request this. Please note, if the customer has placed an order prior to the deletion, their details will still remain on that order within the Order Manager. This is a legal requirement under the VAT Act 1994 and HMRC Notice 700/21 October 2013, which request that we keep all records of VAT transactions for a minimum of six years.
When a customer places an order, the information they enter, such as their name, email address, billing address, delivery address, telephone number, company name, and VAT number will be stored within the order. The other information that is stored is as follows:
their IP address, its host name and its country location
Please note: No payment information, such as credit card number, is ever stored within our site or on Bluepark's servers. This information is always stored separately by our payment provider.
The right to access
All customers who have created an account on our website can access the data we hold about them by logging into their account. Information such as their IP address and the last time they logged in is not viewable here, but is stored within their user account within the admin console. Customers can request to see this at any time.
Customers who checkout using Guest Checkout will not be able to access their data via an account on our website. We are obliged to provide details of the data we store for them within their order, if they request to see it.
The right to rectification
Customers with an account can change any information stored about them within the Personal Information section of their account.
Data stored within a customer's order remains unchanged if they change their personal information within their account. This can be changed, upon request, for all customers even if they checked out as a Guest.
Copyright 2020 That's Nice Limited.
The name FlavourArt cannot be used in the rebottling or relabelling of any of the products.
All text remains the property of That's Nice Limited and may not be copied or reproduced without written permission.
Many product names are unique to That's Nice Limited and/or FlavourArt SRL and may not be used without written permission.
If the user has a demonstrated sensitivity to nicotine, is pregnant or breastfeeding, or has any unstable heart condition, they should discuss the use of E-Liquid with a doctor or nurse before starting to use this device. By making a purchase on this website, you confirm that you are over the age of 18.
We sell FOOD FLAVOURS which comply with Italian and EU legislation and EFSA recommendations. The flavourings developed and manufactured by Flavourart srl are considered safe for FOOD use only, as it is intended that they enter the body via the digestive system and not the lungs. Digestion involves acid breakdown, enzyme attack, kidney and liver processing. Inhaling flavourings, as a vapour, results in the chemicals (contained within these) entering directly into the blood stream where these essential biological processes are effectively by-passed. Whilst vaping can be compared to smelling scents in the open air; consumption of food flavours through inhalation has not yet been scientifically tested or evaluated for human safety.
That's Nice Limited or Flavourart srl cannot be held responsible for any personal injury claim, or damages, arising from the use of food flavourings in devices such as; electronic cigarettes, e-cigs, personal vaporisers, or any other form of inhalator. As with smoking cigarettes, the use of personal vaporisers (e-cigarettes), and the use of flavourings in e-liquids, is undertaken wholly at the user’s own risk.
Last Updated 24.05.2018